Cancellation & Refund Policy

SHIVOHAM AUTOMATION EXPERT PRIVATE LIMITED believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 2 days of placing the order.
• Cancellation requests may not be accepted if the order has already been processed and shipped by vendors or merchants.
• Cancellation is not applicable for perishable items such as flowers, eatables, etc. However, refund or replacement may be offered if the product quality is proven to be unsatisfactory.

Damaged or Defective Items

If you receive a damaged or defective product, please report it to our Customer Service team within 2 days of receipt. The request will be processed after verification by the merchant.

Product Not as Expected

If the product received is not as shown on the website or does not meet your expectations, please notify our Customer Service within 2 days of delivery. Our team will review your complaint and take appropriate action.

Manufacturer Warranty

For products covered under manufacturer warranty, please contact the manufacturer directly for assistance.

Refund Timeline

If a refund is approved by SHIVOHAM AUTOMATION EXPERT PRIVATE LIMITED, it will be processed within 3–5 business days to the original payment method.